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Privacy Policy

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Your privacy matters to us

Last updated: April 15, 2026. This page explains what information we collect, why we use it, and the choices available to you.

Information We Collect

We may collect contact details, project information, enquiry history, and website usage data when you contact us or browse the site.

How We Use It

Your information is used to respond to enquiries, prepare quotes, arrange flooring services, and improve the experience on our website.

How We Protect It

We take reasonable technical and organisational measures to keep personal information secure and only retain it as long as needed.

1. Scope

This Privacy Policy explains how Panjab Flooring collects, uses, stores, and protects personal information when you visit our website, request a quotation, or engage our services.

By using this website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

2. Personal Information We May Collect

  • Name, phone number, email address, and postal address
  • Project details, flooring preferences, room sizes, and quotation requests
  • Messages sent through enquiry or contact forms
  • Technical data such as browser type, device information, IP address, and pages visited

3. How We Use Your Information

  • To respond to enquiries and provide quotations
  • To schedule surveys, deliveries, installations, or follow-up support
  • To process requests relating to samples, products, or services
  • To maintain internal business records and improve our website and customer service
  • To comply with legal obligations and protect our business from fraud or misuse

4. Lawful Basis

Where applicable, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, or because we have a legitimate interest in operating and improving our business.

5. Sharing Information

We do not sell your personal information. We may share information with trusted suppliers, fitters, service providers, payment partners, or advisers where reasonably necessary to provide our services or operate the business.

We may also disclose information where required by law, regulation, court order, or to protect our legal rights.

6. Cookies and Analytics

This website may use cookies or similar technologies to remember preferences, understand website traffic, and improve site performance. You can control cookies through your browser settings, although disabling them may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including record-keeping, warranty support, legal compliance, and dispute resolution.

8. Your Rights

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion where retention is no longer necessary
  • Object to or restrict certain processing where applicable
  • Withdraw consent where processing depends on consent

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites, and you should review their privacy policies separately.